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Sunday 31 May 2015

PROFESSIONAL APPROACH OF KHB



          Karnataka Housing Board in its press release says about their consumer friendly policies, which are as under:

Twin factors that are propelling Karnataka Housing Board are its Vision, to improve the quality of life by establishing self-contained communities with state of art amenities that are in harmony with the environment, and its Mission.

          In pursuance of its objectives, the Karnataka Housing Board is gearing up to meet the new challenges by restructuring and computerization of its Offices by many innovative customer friendly measures and transparency in its entire functioning.

-         Allotment of new properties will be as per the regulations of KHB.
-         All those registered with KHB may get confirmation of their registration by paying initial deposit.  However, priority would be given to those who have registered earlier and paid initial deposit.
-         Balance amount of the cost of the house/site should be paid in three quarterly equal instalments before the completion of the project as soon as intimation is received; however, failure leads to cancellation of the allotment and forfeiture of 25% of initial deposit.   
-         Discounts to the allottees will be allowed for delay in delivery of properties.
-         Absolute Sale deed will be issued at the time of handing over the possession of the house/site, on full payment.

Another significant development is the importance given to redressal of public grievance. Help desk at Central Office, Public Relation Officers in all field Offices, timely response to grievances, are some of the customer friendly measures.
Land Audit is being undertaken to verify the lands procured and acquired.

KHB aimed at Zero old liability by clearing all its old liabilities by resources of selling the existing properties and intensive recovery drives.  Interactive voice response system will give the information to public round the clock.  They may also record their grievances over telephone.

The online monitoring of the projects has helped to ensure timely completion of the project, because of close supervision, review, evaluation and follow up action.

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